Digital Service Delivery Policy
Welcome to Gignova. This Shipping & Delivery Policy explains how we process, deliver, and manage orders for our digital marketing and online services. By purchasing services from our website, you agree to the terms mentioned below.
Introduction
At gignova we are committed to delivering high-quality digital marketing and online business solutions in a professional and timely manner. Since we provide digital services rather than physical products, all deliveries are completed electronically through email, cloud storage, project management tools, or other agreed communication channels. This Shipping & Delivery Policy explains how we process orders, deliver services, expected timelines, and what clients can expect throughout the Digital Service Delivery Policy process.
Order Confirmation
Once your order or service request has been successfully placed, you will receive a confirmation email or message from our team. We review your project requirements, confirm the scope of work, and discuss timelines before starting the project. If additional information is required, our team will contact you promptly to avoid unnecessary delays.
Digital Service Delivery
As GigNova provides digital services, there is no physical shipping involved. All completed work is delivered electronically through secure channels such as email, Google Drive, cloud storage, website access, project management platforms, or other mutually agreed delivery methods.
Examples of our digital deliveries include:
- Website development files
- SEO reports
- Social media creatives
- Marketing campaign reports
- Graphic design files
- Content writing documents
- Digital strategy documents
- Website credentials (when applicable)
- Website Shipping and Delivery Policy
Delayed Delivery
Although we strive to deliver every project on schedule, delays may occasionally occur due to unforeseen technical issues, client-side delays, third-party platform limitations, holidays, or force majeure events. If a delay occurs, we will keep you informed and provide an updated delivery estimate.
- Incomplete client information
- Delayed approvals or feedback
- Technical/server issues
- Public holidays
- Third-party service interruptions
Refund Related to Delivery
Refunds related to delivery are subject to our Refund & Cancellation Policy. Refund requests may not be accepted for completed digital services already delivered to the customer.
Please review our Refund Policy page for complete details.
Estimated Delivery Time
Delivery timelines vary depending on the selected service and project requirements. Standard timelines include:
- Website Design & Development: 7–30 business days
- Search Engine Optimization (SEO): Ongoing monthly service
- Social Media Marketing: Content delivered according to the monthly content calendar
- Graphic Design: 2–7 business days
- Content Writing: 2–5 business days
- Paid Advertising Setup: 3–7 business days
Complex or customized projects may require additional time. Clients will always be informed if any timeline changes are necessary.
Revisions Policy
Most services include a limited number of revisions as specified in the selected package or proposal.
Revision requests should:
- Be submitted within the agreed review period.
- Remain within the original project scope.
- Clearly specify the requested changes.
Requests involving new features, redesigns, or additional work beyond the original agreement may require separate quotations and additional delivery time.
International Clients
We proudly serve clients across different countries and time zones. Since all services are delivered digitally, international projects follow the same delivery process as domestic projects. Delivery schedules may be adjusted to accommodate time zone differences and communication requirements.
Client Responsibilities
To ensure timely delivery, clients are responsible for providing complete project requirements, branding materials, website access, login credentials, content, images, approvals, and feedback whenever requested. Delays in providing required information may result in revised delivery schedules.
Contact Information
If you have any questions regarding our Shipping & Delivery Policy or need assistance with your project delivery, please contact the GigNova support team. We are committed to providing transparent communication, timely service delivery, and excellent customer support throughout your project journey.
Website: Gignova.in
Email: hello@gignova.in
Business Hours: Monday to Saturday – 10:00 AM to 7:00 PM