Refund and Cancellation Policy
Welcome to Gignova. We value our clients and aim to provide high-quality digital marketing and online business services. This Refund and Cancellation Policy explains the terms under which refunds, cancellations, and service-related disputes are handled on our website.
By using our services, you agree to the terms mentioned below.
1. Introduction
At Gignova, customer satisfaction is our priority. We provide services related to digital marketing, website solutions, SEO, social media marketing, branding, advertising campaigns, and other online business services. Since many of our services involve planning, research, creative work, and digital execution, refunds and cancellations are handled according to the nature of the project and work completed.
2. Cancellation Policy
Service Cancellation by Client
Clients may request cancellation of a service before the project or campaign work has started. Once the work has begun, cancellation requests may not be fully accepted.
Cancellation Conditions:
- Cancellation requests must be submitted via email or official communication channels.
- If the project has not started, the client may receive a partial or full refund depending on the payment stage.
- If work has already started, charges for completed work, consultation, strategy planning, or resource allocation will be deducted.
Monthly Service Subscription Cancellation
For recurring services such as:
- SEO Services
- Social Media Marketing
- Paid Advertising
- Website Maintenance
- Content Marketing
Clients must provide at least 7 days prior notice before the next billing cycle for cancellation.
Failure to notify within the required period may result in automatic renewal for the next service cycle.
3. Refund Policy
Eligibility for Refund
Refund requests are considered only under specific situations, including:
- Duplicate payment made by mistake
- Service not delivered due to technical or internal issues
- Project cancellation before work commencement
- Failure to initiate agreed service within the committed timeframe
Non-Refundable Services
The following services are generally non-refundable:
- Completed digital marketing campaigns
- SEO optimization work already performed
- Paid advertisement budgets spent on platforms
- Graphic design and branding work
- Website development after project approval
- Custom digital solutions
- Consultation or strategy sessions
- Content writing services once delivered
Refund Processing Time
Approved refunds are processed within 7 to 14 business days through the original payment method.
Processing times may vary depending on:
- Banking procedures
- Payment gateways
- Financial institutions
Changes to This Policy
Gignova reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Updated versions will be published on this page with a revised date.
Contact Information
For any questions regarding this Refund and Cancellation Policy, please contact us through our official website: